| Service representative knowledge, courtesy, and professionalism | Very Unsatisfied | Unsatisfied | Neutral | Satisfied | Very Satisfied |
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| Timely manner of service | Very Unsatisfied | Unsatisfied | Neutral | Satisfied | Very Satisfied |
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| Value of services | Very Unsatisfied | Unsatisfied | Neutral | Satisfied | Very Satisfied |
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| Customer waiting area cleanliness and comfort | Very Unsatisfied | Unsatisfied | Neutral | Satisfied | Very Satisfied |
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| Overall satisfaction | Very Unsatisfied | Unsatisfied | Neutral | Satisfied | Very Satisfied |